posted March 14th, 2011; last edited April 22nd, 2014 –– David Sibley

Sibley eGuide FAQ

What makes this app different from other bird ID apps?

A few key points that set this guide apart from other bird ID apps:

  • Illustrated with paintings (which are better than photos for comparing similar species) from the best-selling Sibley Guide to Birds.
  • Many more sounds, over 2400 different examples of over 700 species.
  • Easy navigation designed for birders, giving you quick and uncluttered access to related species and to the information that you need in the field
  • Ability to compare two species’ images or sounds side-by-side on the screen (no other bird app offers this very important feature)

…. And much more, with many upgrades in the works!

Will this work on my phone? Is there a version of the app for Blackberry, Windows Mobile, iPad, NetBook, Kindle, etc.?

Versions for iPhone (and iPad), Android, Windows Phone, Kindle Fire, Blackberry are now available. A Nook version and a Blackberry Playbook version are in the works.

Does the phone have to be connected to a data network for the app to work?

Once the app is set up and running it does not need to be connected to a network, all the content resides on the phone. (But Android phones do need to connect initially and at least every two months to verify the license, see below)

Does the eGuide have now – or will it have – connectivity or transportability to eBird, so one’s observations just need to be uploaded to eBird?

Not yet… I’ve been told this is a priority for eBird, and they’re working on ways to allow quick uploads from mobile devices, but currently it is not possible. As soon as it is we will work on letting users connect the eGuide to their eBird account.

How can I upload bird sighting records from the list in the app to my computer?

You can now email the list from the app to yourself (or anyone else) which is a good idea just so that you have a backup of the data. We are working on a web portal and other improvements to make the list data more useful and accessible.

Are you concerned about the effects of playback on birds, given that so many people are carrying digital field guides with audio?

Check out my in-depth discussion of this issue elsewhere on this website: link here Playback should be used as little as possible, because it is a disturbance to birds and to other birders. It is illegal in many parks and refuges, and it is illegal to disturb any threatened or endangererd species. If you do use it, be very sensitive to the birds and any nearby birders. keep the volume low and play just a few short snippets of sound, then watch and wait.

[iPhone] Do I have to have an iPhone to run this, or will it work on iPod touch?

The app will run on a newer iPod Touch (check the iTunes page for the minimum iOS software version required). It will not run on iPod Classic or Nano.)

[iPhone] Will the app work on iPad?

The same app works on both the iPhone and the iPad, with a different layout specific to each device.

[iPhone] Do I have to buy a separate copy for my iPad?

As long as you are syncing the iPhone and iPad (or iPod touch) to the same copy of iTunes, you can use one copy of the app on multiple devices.

[iPhone] If I purchase the Sibley app, and then get a new phone, can I install it on a new iPhone?

Yes, as long as you are syncing the iPhone/iPod to a computer, once the app is downloaded to iTunes it can be installed on any device synced to that copy of iTunes.

[iPhone] I can’t get the audio to play more than once. The song plays and then it doesn’t respond to tapping after that.

The sound control has been changed as of spring 2011 so it should be easier to understand and this should not be an issue. Make sure you have the latest version.

[iPhone] Suddenly the songs will not play. It worked fine before but now there is no sound?

  • First, check the volume settings and make sure that the “”mute”" button on the side of the phone is switched off.
  • Tap the play button on an audio selection in the app and then use the “”up”" volume button to increase the multimedia volume, this is separate from the ringer volume and can only be changed when playing audio.
  • If you still have no sound, close all apps that are running (iPhone 4, with multi-tasking, allows apps to continue running in the background. If many apps are open there will not be enough resources available to run the Sibley eGuide app, which can lead to lack of sound and other quirks.). Alternatively, or as a lest test, turn the phone completely off and back on (Hold down the power button until a red bar appears, slide to shut down.) This will close all apps and clear memory.

If you still have no sound, Contact us.

[Android] If I purchase Sibley for my Android, can I install it on a new Android phone?

Yes. You can log in to the Android app store and redownload any previously purchased apps to your new phone.

[Android] I just purchased and downloaded the app. All I have is an ERROR message…”"no such table: Resources; while compiling: SELECT COUNT(filename) FROM [Resources} Help!!!

If you downloaded the files directly to your phone rather than to a computer, it is possible that some of the data files have become corrupt, especially if during the download process there were interruptions. You can do the following to rectify: Uninstall the application and then reinstall form the Marketplace. Download the resource files manually and copy them to the media card overwriting the current files. Browse to this link http://www.mydigitalearth.com/mde/digital/Download/tabid/116/Default.aspx  and then procede to ""Sibley Android installation instructions"" this will tell you how to download the files and extract to media card. If this still does not help, contact me.

[Android] The Android app worked well at home, but when I took it into the field, where my phone cannot connect to the network, I got a message saying something to the effect that the app couldn’t verify my license, and it wouldn’t start.

Initially, you do need to connect to the Android Server to verify your license information, but once this is complete this information is cached and the device uses its local cache store for verifying license details. HOWEVER, the caching can expire (currently set to 2 months) so if you don’t use\open the field guide for more than 2 months, it will want to connect to the server to verify the license details.

Please browse to this page www.mydigitalearth.com/download/sibleybirdsmobile.html this is the url that is in the instructions on the bottom of the page for manual installation. Then under Blackberry Database Downloads proceed to “Sibley Birds Blackberry installation instructions”.  Please follow the instructions on this page, you will be asked to connect your Blackberry Device to your PC, and to make sure “mass storage” mode is enabled, you will then see a link on the page “ Click here to open the popup window and start the manual installation.” This will start the java applet, which downloads the required resource files to your PC and then extracts them to your removable storage card on the device in the correct folder structure. You just need to leave your device connected to the PC until the Status window says “Complete”

95 comments to Sibley eGuide FAQ

  • Andy Sewell

    I have a problem with my version of the Sibley guide for IPod. For some reason, the menu bar at the top of the screen disappeared, and there doesn’t seem to be a way to get it back. The app is nearly useless if I can’t access the main menu. Is there a solution to this bug?

    • Hi Andy, The developers are working on this issue and hope to have a solution for it very soon.

    • Wim van Dam

      I have had the same problem as Andy Sewell reported here. Until the developers fix this, you can work around this bug by reinstalling the eGuide as follows. First, back up your apps using iTunes on your computer. Next, delete the eGuide from your iPhone. Then, ‘sync’ your apps between your computer and your iPhone. This should reinstall the program and (hopefully) solve your problem.

  • Sherry

    Will the Android app work on an Android tablet? I have an Asus Transformer. TIA – Sherry

  • Kevin Lucas

    I found in your Android app what appears to be an error in the text for the Pine Siskin. A chunk of that text seems to refer instead to the Pine Grosbeak,
    “….Feeds on seeds and fruit. Large and long-tailed, with short bill: size and shape recalls American Robin. Subtly colored gray and pink or greenish”

    • Hi Kevin, Thanks for that. Someone else recently said the same thing, but – strangely – in the version I have on my iPhone here the text is correct. I will look into it and make sure this is fixed in the next update.

  • Bob Winckler

    Hi David,
    I’m planning to buy the Sibley Guide for my iPod. Are the range maps on the app the updated range maps from the Eastern and Western Sibley Field Guides or are they the original range maps from the Sibley Guide to Birds?
    Many thanks,
    Bob W.

    • The maps in the eGuide are the most recent updated versions from the Eastern and Western guides, with a few new maps created for new species like Cackling Goose and Dusky/Sooty Grouse.

  • Michael Zarky

    the above entry is cut off before the end.

    [iPhone] I can’t get the audio to play more than once. The song plays and then it doesn’t respond to tapping after that.

    The sound control has been changed as of spring 2011, so if you still have

  • Bernard Fréchette

    Hi! Like the majority of people living in Québec, I speak french.For that reason, I now use the iBird Explorer PRO that gives the names of the birds in french. BUT, I would like to buy your applications as soon as the name would be advailable on french. Could you give me a date where you expect to translate the names of the birds in french. Thank you

  • Laurie Preisendanz

    Just bought the NookColor which is an Android based ebook reader/web browser. Will the Android version work on the NookColor?

  • Larry Read

    I LOVE the eGuide. Having the songs and calls in the field is invaluable. I make a point of turning down the volume and putting the phone close to my ear so to lessen the disturbance of the birds. I do have a comment/question. After I email my lists to myself how do I delete them from my phone, I am getting quite a list of lists and the only way I have figured out to delete them is to delete each bird in a list individually UGGHHH!

    Also it would be nice to have a drop down menu of the places I input so I do not have to remember EXACTLY how I spelled and capitalized a location so to avoid multiple lists for the same location.

  • Jeff Skevington

    Hello. Thanks for making your field guide available for portable devices. It’s nice to always have the guide handy as I rarely carry books in the field. The addition of vocalizations is great too. The app was working fine for me but recently I have had issues opening it. I have not seen other reports of this so I thought I would ask if you have any idea of what can be done. I am using an iPhone 4S running the most recent OS (iOS5). Here is the issue: When I have tried to open the app it will sometimes open and sometimes not. When it fails, the screen flashes once like it is about to open and then returns to the menu screen. Repeated attempts does not seem to help. It seems to be hours before it will work again. The problem is intermittent though as it always has opened at a later time.

    Jeff Skevington

    • Good Day

      We are sorry to hear that you are having problems with our app. We haven’t heard of this issue before but we can recommend a few thing that you can try: firstly try switching your iPhone off (hold the power button until the “Slide to power off”) and then on again. Secondly you can try uninstalling the app from your device and iTunes (if you used iTunes) then re-download the app again, you won’t be charged again if you use the same iTunes account.
      I hope this fixes your problem but if not please contact us at support@mydigitaleath.com

  • Marilyn Burton

    I’m having trouble with my location page when I enter a bird sighting. Only the top half of the page shows and the bottom half fades out. I can only choose the top location out of my locations list. So when I want to type “Garden of the Gods, Colorado Springs, CO” I have to type in the whole thing each time. Also, when I got to “My List” and sort it by dates, the dates are completely out of order. It starts with 9/9/2006, then 9/6/2008, then 9/25/2011, then goes on through the 9′s and then to the 8′s, then on and on and ends with October dates. I can see that it is sorting by month but even then the days of the month aren’t even in order. Makes no sense and it is useless. Also, there is no place where it lists the number of species. I have to count them one by one to get that information. Luckily, I exported the file to myself in an email and was able to count and sort the file myself.

  • Sarah

    Can you use the songs from the app as ringtones? I’d love to have wood thrush singing when I answer my phone!

    • Hi Sarah, No, the songs in the app cannot be used as ringtones. The recordings are mostly by Lang Elliott and Kevin Colver, and they may offer ringtones on the web somewhere, or you may find other sources. You do have to be thoughtful about using a bird song ringtone when you’re out in the field with other birders. It can be distracting ;-)

  • James Mason

    Is there a printable user manual?

  • David Koffman

    I have the Sibley eGuide on my iPhone 4S. I love the clear illustrations, but have a problem with the quick search feature. As soon as I tap in the quick search area, the keyboard appears, which is as it should be. But then nothing seems to make the keyboard go away. Even after canceling the quick search, going back to the main menu, and back to the alpha index or the taxonomic index, the keyboard is still there, which makes it hard to browse.

    Also, is there any plan to add thumbnails to the index?

    • Hi David,

      I’ve forwarded your question to the developers. Thanks for your patience, I’m confident they can sort it out for you. We have talked about adding thumbnails to the index and search results and it’s on the list, but I’m not sure when it will actually make it into the app.

    • We are sorry that you are having an issue with our app. To hide the keyboard make sure that you are tapping on the small “Cancel” button (to the right of the Quick Search) and not the small “X”. Also to hide the keyboard when you have typed text into Quick Search just tap the blue Search button on the keyboard.

      • Christopher Collins

        I am having the same problem, but it also affects searches. If the search results extend past the keyboard display, you can not see them. Hitting cancel hides the keyboard, but also clears the search results.

        For example, if you search for “warbler” you cannot view the last few results.

        • Christopher Collins

          Nevermind – I found that if you actually hit the “Search” button on the keyboard, the keyboard disappears and it shows only the results.

          Excellent!

          Sorry for the confusion.

  • Joan field

    My version for the iPad does not work properly. There is no search opportunity. Also the regional limitation is not working. I still get the entire list.

    • Joan, Sorry to hear that. I’ve forwarded your note to the developers and they should be in touch soon to help you with it.

    • Good Day

      We are sorry to hear that you are experiencing a problem with the app. Please make sure that you have the latest version of iOS on your iPad (V5.1) and also that you have the latest version of the Sibley Birds app (V1.7.1). You can also try deleting the app from your device and then downloading and installing again – you won’t be charged if you use the same iTunes account. If you still have problems please contact us on info@mydigitalearth.com and we will try to help you further.

  • Joel Wilcox

    I have recently put the Sibley field guide on an iPad 2. For me the comparison function is one of the best features; but it quickly stopped working after being fine for a couple pairs of birds. Now when I enter the alphabetic or taxonomic list and tap “comp.,” only the first bird I tap appears on the screen, and the list does not stay visible to allow selection of a second bird.

    • Good Day

      We are sorry that you are having an issue with the app.
      When you are in the taxonomic/alphabetic bird list and then tap on “Comp.” do the small circles appear next to each bird name? If so please make sure that you tap on the small circle to start the compare feature. It should show a small red “tick” when selected. Then you can select the next bird – for this second bird you do not have to tap on the small circle.

      Regards

  • Lauren

    Still waiting patiently for a bird app for windows phone

  • Peter

    My Android phone (Nexus S) just received an auto-update of the Sibley Bird Guide, to version 1.5. One small complaint: the interface for the audio feature doesn’t work right in landscape compare mode. The two lists of recordings are displayed side by side, but the right-side list gets truncated so that the text is not visible. Also, the Introduction/Tips page hasn’t been updated, still shows and describes version 1.0. Other than that, it’s (still) a superb app; I use it all the time.

  • Alex

    Updated my Android app yesterday and it no longer works, keep getting an error and “force close” Never had a problem previously

    • Hi Alex, Sorry to hear that. I’ve forwarded your note to the developers, and you should hear from them very soon and hopefully get your trouble fixed. Let me know if you need anything else.
      Best, David

    • Good day Alex,

      We apologize for the inconvenience. The update seems to have caused issues on certain devices which can be resolved by fully reinstalling the application (uninstall and then install from the Google Play store).

      Could you please do so at your convenience and let us know at support@mydigitalearth.com should this not resolve the crash issues you are experiencing?

      Thank you for your patience.

      Regards,
      mydigitalearth.com Development Team

  • Serge

    When do you expect a new update of the app for ipod and iPad? It Will be very interesting to have a french version, or at least a list of french’s names like with the ibird pro app.

  • Please note that the Sibley Birds of North America app for Android has been updated to version 1.5.3 (lite version 1.0.3) to fix a crash bug being encountered relating to an inability to open the application database.

    Please install this update ASAP to rectify this bug and return app stability.

    mydigitalearth.com Development Team

  • Stan Justice

    Is there any way to add Alaska song dialects? The Townsend Warblers from WA don’t sound like ours.
    No song for White Tailed Ptarmigan?
    How do I obtain updates as they become available?

    • Hi Stan, Thanks for the suggestions. We’ll be adding more audio over time, and I’ll check on both of those. Please feel free to let me know about any other content that you think is needed. Depending on the operating system and app store you are using, whenever the app is updated some notification will appear on your device. On iPhone it’s a little “badge” on the app store icon, or you can log into your account on iTunes and check for updates. I think all the various platforms are similar.

  • Serge

    I do not received a following about my question.

    • Bonjour Serge, Sorry for missing your question a couple of months ago. We are working on an update now that should include the French names, and hopefully it will be out in the next month or two.

  • Holly

    Hi,
    I just bought the Sibley app for my iPhone a few days ago, after thinking about whether to buy iBird or Sibley. I really, really like the Sibley app and I feel that it was absolutely worth it; I love Sibley bird illustrations and it will be so great to have them in the field on my phone!
    I do have one problem though: When I go to Taxonomic index of species, and type in a family group, like “hummingbird”, it shows me about 8 species, but then it won’t let me scroll down any farther to see more species!! It does the same issue with sandpipers, but I tried “sparrow” and that lets me see all the sparrows. I did not see this problem addressed above…..is it just my phone? It is frustrating, because in order to see the hummingbirds I want to see, I had to just scroll through allllll the bird species, instead of being able to “jump” to them by typing in their name…..

    thanks!

  • Ed Case

    I just got the Android app on my Nexus 7. An update fixed a minor problem and it works great. My question is about the range maps for Dusty and Sooty Grouse. The display shows identical areas for both, the same area as my 2000 Audubon edition book. The only difference is the color. Dusky is the (year-round)purple of the app, but Sooty is the pinkish color used in the book. Can I get the updated range maps? I will be birding in Oregon where both species occur.

    • Hi Ed, Thanks for this, and I’m glad you like the app. It sounds like the maps for Dusky and Sooty Grouse just didn’t get updated in the Android version. They’re correct in the iPhone version, and I’ll make sure that gets fixed as soon as possible.

  • Holly

    Hello again,

    Just checking to see if my previous comment was seen.

    Also, lately the app for iPhone has been crashing. It seems to happen most often when I am trying to use the “compare” feature.

    But overall, I am absolutely thrilled with this app!!!!! I used to carry “big Sibley” (back when there was no “little Sibley”) book with me in the field when it first came out. The past 5 years or so I don’t. But now, I have it in my pocket, which I find especially useful right now, since I just moved from Oregon/Colorado to south Texas a month ago, and the birds are unfamiliar to me here.

    A few requests: I would greatly appreciate the voice recording for White-collared Seedeater and Green Parakeet!

    thanks very very much.

  • Lisa

    I have a current version on my Android phone. When I play songs in continuous play mode, I cannot STOP the song even after exiting the app. If I play another song to get the first one to stop, then they both play simulaneously. I have to turn my phone completely off to stop the song.
    Also, if the phone is rotated while a song is playing in single play mode, the song stops.

  • Tim Nutter

    I have the android app and am buying an iPhone. Can I download and use the apple app without having to pay for it again?

    • Hi Tim, I’m sorry to say that the apps are not transferable. If we could figure out a way to allow that we would, but the Apple and Android app stores are entirely separate and there is no way to “track” a purchase from one to the other.
      Best, David

  • Karen Hargreave

    Hi, I am thinking of buying your app. as I am travelling to Arizona for a holiday. I see that the app. is for North America . Before I go, I would like to learn the birds, but would also like to “highlight or mark” the names of the birds that i have already seen. This would make it easier in the field for compiling my list. Is this possible?? ie. can I add Highlights or Marks to the text? I use a Nexus 7 android.

    Many thanks

  • Kathleen

    I have a 1st generation Kindle Fire and the app works perfectly. I recently purchased a 2nd generation Kindle Fire and tried to download the app. It didn’t work properly so was told to delete it by Amazon. When I tried to purchase the app again later, it was no longer available in the Amazon Appstore.

    • Good day Kathleen,

      The app has temporarily been removed from the Amazon App Store due to incompatibility with the new Kindle Fire. We are currently working on a fix and the app should be available again within the next few weeks. We will post a further reply to your question above when the app is once again available.

      Thank you for your patience.

      Regards,
      mydigitalearth.com Development Team

  • Diana Evans

    I switched phones & adding the app to my no phone was no problem, but I was keeping track of my “life” list/birds on the app. The list did not transfer to the new phone, is the any way to recover this list?

  • Mark Crawford

    Using the app on an Android phone – when a song plays to the end (“No audio playing” shows) the controls seem to freeze – therefore cannot play one call and then select another call on the same species. If the song is stopped manually before the end, another can be selected. Am I doing something wrong?

  • Nancy

    I just bought this app for my Nexus 7. I am having a similar problem. I can play one song — only once. I cannot play it again. Nor can I select another song on the same list. The only way I can get it to work is to back out of the bird completely and select it again.

  • Robert G. Bobbitt

    Just got the app and love it, but am having the same problem as Nancy above, i.e. have to back out of the call menu and reenter to play a second sound. The repeat also doesn’t work. I also have the Nexus 7. Looked up the version and I am running 1.5.0

  • Good day Mark, Nancy and Robert,

    Thank you very much for bringing this to our attention. We have isolated the cause and will be releasing a fix for the audio bug today (26th March 2013) so please watch out for an update to the app.

    Thank you for your patience in this matter and our apologies for the inconvenience caused.

    Regards,
    mydigitalearth.com Development Team

  • Nina

    After updating my app on Windows 7 phone, have not been able to use the search function; enter name and tap, nothing happens – used to work. Any suggestions? Now to get to a bird I have to scroll through entire list. Otherwise, I’ve enjoyed and recommended app.

  • Steve Samuels

    eGuide 1.8, iphone iOS 6.1.3,

    I’m a new user. I saw a number of golden-winged Warbler’s outside my window today. I decided to see whether my new eGuide could identify them via Smart Search I searched for tree climbers with wing patches < 6 inches in NYS

    Result: the bird was not found. If I turned off the "wing patches" criterion, the warbler was listed. But, the description correctly notes the "bright yellow wing-patch". Thus the golden-winged is not correctly classified for the Search. Please correct this error.

    Thanks

    • Hi Steve, Thanks for your report. We are aware of the weakness of the smart search and it’s on the list of things to upgrade in the future. When I tested the search terms you were using I found that pipits are listed as having “wing patches” but no other small birds are listed! This is truly an error and I’ll mark it for a correction in the database.

      That said, the term “tree-climbing” is meant to refer to species like woodpecker and nuthatches that cling to the bark and climb the trunks of trees. So if you select “tree-climbing” as one of your search terms you will not find Golden-winged Warbler. Also, it is extremely unlikely that you saw “a number” of Golden-winged Warblers in New York on April 21st. That species has become extremely rare in the northeastern US, and most will not arrive until the beginning of May. If you can describe some of the details of what you saw I’d be happy to try to sort out what it was.

      Best, David

  • First, thank you for an excellent app & your excellent printed field guides. Thanks also for your continuing work fixing glitches. I really appreciated that.
    There’s a glitch in the playback. When I’m playing back a song, if the phone changes orientation — vertical to horizontal or vice versa — the playback stops. Could you work to fix this?
    Thank you,
    Kevin

  • Todd Miller

    As a new volunteer at a SE Arizona wildlife refuge …
    from the iTouch/iPad app,
    it would be handy to select each bird and
    compile a custom local guide with complete
    entries for each bird, not just thumbnails.
    Is this possible?
    Fantastic work you are doing!

  • John-Charleston

    Hi,
    I’m a very amateur birder and am up in the NC mountains for a week. I came across a group (an unkindness) of Ravens making some great sounds while hiking on Roan Mountain. When I tried to look up the Raven sounds as my first attempt to use the app, I came up with no birds found under the term “Raven”. Only later that evening when I played with the app more did I figure out I could get it to come up with “common Raven”.
    Then when I was trying to determine which kind of Flycatcher I was watching, the term “Flycatcher” brought up all the likely birds as expected. I guess the Raven entry needs to be fixed so that it will show up without the full name?

    Also, I tried to determine whether I was looking at an Indigo Bunting or Blue Grosbeak today. Under the Alphabetic Index if I type in “Indigo” the word “Bunting” comes up but if I type in “Indigo Bunting” I get no birds found. Huh?
    I gather there’s a way to compare two birds (ie, Indigo Bunting and Blue Grosbeak) but I can’t seem to find how that works. Is there a tutorial available?
    I’m using the app on an Android HTC Eris running ver 2.1.

    Thanks,
    John

  • John-Charleston

    I guess no one from mydigitalearth is reading this thread anymore. I flashed my phone up to andoid 2.3.7 and re-downloaded the app to see if that would help but the search function is still laughably dysfunctional.

    Is there really no “brown” in the features-color search option???

    I’ll keep the app on my phone for the bird calls but I’ll use iBird as my primary digital guide. I’m sorry I spent the $20 on this one.

  • Martin Tilson

    I’m having trouble deleting some birds from my life list. The delete button is not functional on my ipad version of the software. Is there a workaround for this problem.

    Thanks in advance.

  • Ruth Porter

    I have just purchased a Samsung Galaxy S4 as my first smartphone, and have an ad card for extra storage. Is the Sibley app one of those which can be moved onto the ad card?

    • Good day Ruth,

      The app does support being stored on the SD card if it is supported by the device. During initial installation the app will allow you to choose whether to install to the internal memory or external storage card (if supported).

      Regards,
      mydigitalearth.com Development Team

  • David Keith

    I cannot import my bird list to the app. The “import from:” menu is blank and does not allow me to make a selection.

    I am running on Android 4.3 and am trying to import my list after exporting it from the app running on my previous phone.

    David

    • Good day David,

      Please ensure that the exported .CSV file is in the top level folder of either on internal memory or a storage card – depending on where the downloaded application data is stored. You should note there is a folder called “eProducts” in the top level folder.

      If you have done so and are still unable to perform an import please send us an email on support at mydigitalearth.com so that we can help resolve it immediately.

      Regards,
      mydigitalearth.com Development Team

  • Christopher

    Good Evening,

    Today I received a Kindle Fire HDX 8.9 tablet. One of the first things I went to install on it was Sibley Birds of North America which I had been using on my first-generation Fire. However, I note that it is not available and saw a reference on this page that it would be temporarily for a few weeks (this post was from February) Has there been an update. I would love to once again be able to use this fantastic app. Thanks for your assistance.

    • Good day Christopher,

      The Amazon App is unfortunately temporarily unavailable. We have contacted Amazon to rectify the issue and the app will hopefully be available again within the next 72 hours. I will follow up your post with a further comment once this has occurred so that you can continue with your app download. We apologize for the inconvenience caused.

      Regards,
      mydigitalearth.com Development Team

  • Katherine Kuckens

    Hello, I just downloaded the Sibley app for my iphone 4s. I am having trouble typing location info into my list. When I am in the box it persists in showing the first thing I entered for another bird, “Backyard feeder West Hartford,” and when I try to backspace or retype, after one or two characters it closes and goes back to the main menu. It does not save anything I typed. I also tried to toggle back and forth between “location” and “previous locations” but it still would not let me type more than one or two characters, then it closes and doesn’t save anything.

  • Daniel Floyd

    I have an android tablet running version 4.0.4 (Ainol Novo 7 Flame/Fire). I cannot get the data moved to the internal sd card. Only the app moves. Is there a way to manually move the data and still have the app recognize the location. I do not have enough storage Where it is installing. I have tried uninstalling and reinstalling. The app does not Ask for a storage location during the install.

    • Good day Daniel,

      Unfortunately there is no way to force the app data onto a different storage location unless the underlying Android OS explicitly provides it. We are currently working on an update that will allow this on all devices and it should be available within the next few weeks. We apologize for the inconvenience.

      Regards,
      mydigitalearth.com Development Team

      • Ethel

        I had to uninstall the app because it was taking up too much system memory with its data. Meanwhile I have gigabytes free on my SD card. An update to address this problem can’t come soon enough.

        • Good day Daniel and Ethel,

          We are due to release a fix for this issue within the next 2 weeks (along with re-inclusion of the scientific name!) and have unfortunately been unable to do so previously due to numerous discrepancies between the various Android manufacturers on how to handle storing data on an external storage card.

          We are hoping this new update will support as many devices as possible but there is a small number of devices, and therein specifically running Android 4.4, that do not allow writing the data to external storage at all. This is a bug in Android 4.4+ and will hopefully be addressed soon.

          Instructions will be included in the update but once it is available it will require moving the files from internal to external storage. The app will attempt to do this move automatically but, where not possible, will require user intervention to move the data files manually.

          Thank you for your patience in this matter.

          Regards,
          mydigitalearth.com Development Team

  • Renato Fernandez

    I just switched from an iPhone 4 to an iPhone 5. All apps were synch’d except for Sibley. Any ideas as to what may be the problem? I do have enough space.

    • Dane

      I’m having the same problem–since I updated my iPhone I can’t install the app–it keeps saying it’s installing but it never seems to complete. This is the only app I’ve had a problem with. Any ideas?

  • Andy

    The last update removed scientific names from my android version of the eGuide (very disappointing). Are there any plans to bring this back? Oddly, I can search by scientific name and get to the proper species, so they must be in the application somewhere. However, I cannot find the scientific name of a species without going to the Wikipedia page (which is useless when I am out of network range). Am I missing something here?

    • Good day Andy,

      This is most definitely a bug and oversight on our part and be assured that the scientific names will be back in the next update of the Sibley Birds app which is scheduled for release within the next few weeks. We apologize for the inconvenience and delay in response.

      Regards,
      mydigitalearth.com Development Team

  • Tim

    Hi,
    I have version 1.8 on my iPod Touch. After I got the latest version I have been having issues with my list. Some birds I have recorded are being counted twice so that the total number of birds for the list is incorrect. Instead of combining the records and putting a total afterwards in parentheses, it makes two separate individual records usually separated by a few species (which are then totaled sepately in the overall bird count). This makes the total of my master list incorrect and the totals for each location incorrect. I would be so happy if this issue could be fixed. Thank you.

  • Stefan

    I love your guide so much I have it on both of my phones.
    I have an Iphone4s and bought the Samsung galaxy 4s. Ho do I transfer my list from the iPhones to the Samsung?

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